How far does the online AAPP roadside benefit tow?

Work through the destination before dispatch

Tell dispatch the shop you prefer and ask whether it is an approved destination within the allowance. If it is farther away, request the additional-mileage rate or a quote and ask about other charges. A mileage allowance does not make vehicle repairs, storage or replacement parts part of the tow.

Find the limit that belongs to your enrollment

Locate the towing section of your written benefit terms. A mileage allowance, a dollar cap, and a restriction to an approved destination work differently. Also check eligible vehicle types and how often you can request service.

For online AAPP enrollment, towing is up to 15 miles to an approved facility, with excess mileage paid by the member. Other AAPP programs can have different terms; existing customers should use the documents issued with their own enrollment.

Ask how the distance is determined

Before choosing a repair facility, ask dispatch how the allowance is measured and whether your destination qualifies. Explain if you prefer a particular shop. A closer approved destination and a preferred shop farther away can lead to different costs.

Understand charges beyond the distance

Additional mileage is only one possible expense. Ask about storage, special equipment, recovery, tolls, after-hours charges, or other items that may fall outside your benefit. Request the amount or how it will be calculated before authorizing it.

If you already arranged a tow

Keep the itemized bill, service date, pickup and drop-off locations, and any authorization reference. Contact support to review your program’s reimbursement provisions, if any. Independent payment alone does not guarantee repayment.